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HOW TO: Manually Install Telephony

Jerry Murray
  • Updated

 

Summary

This document describes how to manually install and enable the phone-call notification function of Unitrac.

More Detail

The Unitrac “Notification” function is capable of making phone calls in response to device panics, fence transitions and changes in digital IO. However, the phone-call feature is not installed unless Unitrac is specifically ordered with the feature. The remainder of this document describes how to manually install the required hardware and software as well as how to enable the feature on the Unitrac administration website.

The top-level procedure is as follows:

  1. Install the telephony board.
  2. Install drivers for the telephony board.
  3. Install 3rd-party call software.
  4. Enable the phone-related notifications in Unitrac.

The remainder of this document describes the procedure in greater detail and assumes the use of a Dialogic Diva Analog-2P telephony board which requires one PCI-X slot (not PCI-Express). If using another telephony board some of the steps will be different. NOTE this board requires ANALOG phone lines.

1. Install telephony board

Place the Diva board into the server and restart the server. Ignore messages that come up asking you to install drivers.

2. Install drivers

Download the Diva software installation package from the Dialogic website. The location is provided in the Diva paperwork.

When running the installer, do a “Custom” installation and make sure to enable the installation of the TAPI Service Provider (TSP).

Following the installation of the drivers the board may be tested by using the Diva Diagnostics program to make a phone call over which a voice announcement is made.

3. Install call software

Unitrac requires an intermediate piece of software that provides the scripted placing of phone calls. The package is CT Messenger and is available from the Mint Components website at http://mintcomponents.com/products_ctm.htm.

Use the CT Messenger Configurator (Program Files/Mint Components/CT Messenger Configurator) to configure the software. Select the “8KHz 8-Bit” audio format on the General tab. On the Telephony Devices tab select the device “Diva Server ‘Analog <7085>’ Chn1 Ln1 Ctrl1.” No other changes are needed.

NOTE: CT Messenger must be licensed. After the initial installation you have 30 days to license each line used to make calls. A hardware ID is required to purchase a license and can be retrieved from the Registration tab of the configurator program. Purchase the license using the Mint Components website mentioned above. Corp Ten International supplies CT Messenger licenses with new Unitrac Systems and Installation Services.

4. Enable notifications in Unitrac

Unitrac is shipped with the phone notification actions disabled. Turning them on requires a manual update to the database.

Below are SQL commands for manually enabling the phone notifications:

USE Unitrac

GO

UPDATE NOT_Actions SET bDeleted=0 WHERE szFunction LIKE ‘%Calls’

GO

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